Helpdesk Support

Eliminate the headaches and focus on what you do best. We deliver services that are flexible, scalable and reliable, to look after all your IT requirements for now and in the future.

Save time & money

You don’t want to spend your time dealing with annoying IT issues that distract you from important business activities. Key Digital will take away that headache with our team ensuring that all of your IT issues are solved quickly and hassle-free allowing you to focus on what you do best.

One point of contact

Rather than relying on multiple vendors to manage different areas of your IT infrastructure, Key Digital’s service allows you to keep it all under one roof. With one point of contact, you can ensure a quick, simple and efficient service every time. Satisfaction guaranteed!

One set fee

With a flexible choice of packages available, one simple monthly fee per user is all it takes to get an entire IT department up and running in your business. Add or remove users as your business changes with our cancel any time packages and enjoy the benefits of our knowledge and expertise.

Speak to an expert: 01282 479466

Get in touch

11 seconds

Average call waiting time

99.2%

Customer retention

97.0%

Customer satisfaction

Basic package
£15/user/month

Instant access to support via telephone, email or remote connection – removing the headaches to focus on what you do best. Ideal for small businesses.

  • Get access to telephone, email & live chat support
  • Hardware troubleshooting & support
  • Annual review meeting
  • 4 hour critical response time

Standard package
£25/user/month

Take advantage of our problem-solving support by either remote connection, email or telephone, for a competitive fixed monthly fee. Ideal for SMEs.

  • Unlimited telephone, email & live chat support
  • Hardware troubleshooting, user management & Third Party support
  • Office 365 licensing management
  • 2 hour critical response time

Professional package
£40/user/month

Designed to give complete peace of mind with your IT environment. Perfect for larger offices so we can resolve an issue before it impacts your business.

  • Unlimited telephone, email, live chat & remote support
  • Hardware troubleshooting, user management & Third Party support
  • Office 365 licensing, user, integration & backup support
  • 1 hour critical response time

Why Key Digital?

  • Access to the latest technologies with a clear focus on business requirements
  • Vast IT expertise & experience to give you the best service & finest tailored solutions
  • Secure processes & systems
  • Real-time monitoring, management & reporting of devices
  • Customer service portal access to interact with the service desk
  • We have the resources & expertise to deal with any organisation, big or small
  • Award-winning support team

Speak to an expert: 01282 479466

Get in touch