Case Study: The Athenaeum
Liverpool-based The Athenaeum is a private members club founded in the late 18th century, they hold meals and various other events for the 500 members of the club. Having had a large number of issues with their Konica Minolta machine, The Athenaeum came to Key Digital for a solution.
Our first task was to understand the requirements of The Athenaeum and what they wanted from a print device, and what they might use it for in the future. Problems were frequent with the machine they used previously, which made producing printed materials very laborious and time-consuming.
Key Digital were able to quickly create a solution for The Athenaeum that would not only be more reliable, but also more environmentally-friendly as well as saving them money.
Key Print Intelligence software was installed which means that The Athenaeum are able to manage and monitor all of the machines on the premises as well as track performance from an environmental perspective, giving a better understanding of how efficiently resources are being used. Key Print Intelligence also allows for proactive support including automated toner replacement, firmware upgrades, and off-site maintenance to be performed.
A fully inclusive maintenance agreement was included – which is comprised of all consumables, parts, call-outs, labour, warranty, and on-going training – as well as our Total Satisfaction Guarantee.
Following the installation of devices, Key Digital provided training to all members of staff who would use the device at The Athenaeum to ensure that all document functions would be used correctly and to maximum benefit.
As a result, Key Digital have provided a modern and highly-productive print infrastructure that is able to significantly reduce consumable wastage and, in turn, lower the associated costs.
“At the end of 2016 as the lease on our previous printer (a Konica) was ending with our former provider, we began a new lease with Key Digital for a Utax printer.
“After multiple issues with the Konica machine I’m pleased to say the Utax has worked like a dream ever since its installation. It is very user friendly and the print quality has not disappointed. Key Digital have been faultless through the transition and their service has been second to none.
“The Athenaeum is more than happy to recommend both Key Digital, and the Utax 3206ci provided.”
Jack Birley, Administrator, The Athenaeum